Delivery and Returns
Last Updated: January 2026
Right of Withdrawal
The BUYER has the right to withdraw from this Agreement within 14 (fourteen) days from the date of delivery of the product(s) to the BUYER or the person/entity at the address indicated by the BUYER, without any legal or penal liability and without providing any justification. The costs arising from the exercise of the right of withdrawal, except for legal exceptions, shall be borne by the SELLER. To exercise the right of withdrawal, the BUYER must notify the SELLER in writing via registered mail or email within the 14-day period, using the contact information provided (info@demagatelier.com).
Return Requirements
In case of withdrawal, the invoice of the product delivered to the BUYER or a third party must be returned. If the invoice is issued in the name of a legal entity/trader, a return invoice must be issued by the legal entity/trader. Returns without a return invoice will not be accepted. The product(s) to be returned must be delivered complete and undamaged, along with the box, packaging, and standard accessories, if any.
Refund Process
The SELLER is obliged to refund the total amount received, including delivery costs, if any, to the BUYER within 14 (fourteen) days from the date of receipt of the withdrawal notification. Unless the SELLER offers to collect the goods, the BUYER must return the product(s) within 10 (ten) days from the date of the withdrawal notification, using the same shipping company that delivered the product(s).
Buyer Responsibility
If there is a decrease in the value of the product(s) due to the BUYER's fault or if the return becomes impossible, the BUYER is liable to compensate the SELLER's damages proportionally. The right of withdrawal cannot be exercised for products that are perishable, have expired, or have been opened and used in a way that affects health and hygiene.
Cases Where Right of Withdrawal Cannot Be Exercised
The BUYER acknowledges that the right of withdrawal cannot be exercised in the following cases: • Products whose prices fluctuate due to financial market variations beyond the SELLER's control • Products prepared according to the BUYER's specifications or clearly personalized • Perishable goods or products with a short shelf life • Products whose protective elements (packaging, seal, etc.) have been opened after delivery and cannot be returned due to health or hygiene reasons • Products that are mixed with other items after delivery and cannot be separated due to their nature • Services that have been fully performed with the BUYER's prior consent before the withdrawal period expires Personalized or customized products, or products that are damaged, dented, broken, with missing or torn packaging or boxes, cannot be returned.
Campaign Returns
If the BUYER returns any product from an order that benefited from a promotional discount, the amount of the discount applied to the cart will be deducted from the refund amount.
Delivery of Products
The order will be delivered to the BUYER's address specified above, via the shipping company contracted by the SELLER, as selected by the consumer. The SELLER is responsible for delivering the product(s) within 30 (thirty) days from the date the order is received. For payments made via bank transfer/EFT, the order is considered received on the date the payment is made. If the payment is not made, this Agreement will not be binding on the SELLER.
Extraordinary Circumstances
In extraordinary circumstances (e.g., adverse weather, heavy traffic, natural disasters, curfews), if the product(s) cannot be delivered within the legal 30-day period, the SELLER will inform the BUYER. In such cases, the BUYER may choose to cancel the order, order a similar product, or wait until the extraordinary situation ends.
Delivery Responsibility
If the BUYER is not present at the delivery address or if the persons at the address refuse to accept the delivery, the SELLER is deemed to have fulfilled its obligation. The BUYER is responsible for contacting the shipping company to arrange for the delivery.
Product Photography Consent
The BUYER may consent to the SELLER taking photographs of the delivered product(s) in the home or premises, with the explicit consent of the relevant person, for sharing on the internet or social media platforms determined by the SELLER.